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Diabetes can cause the skin to thin. Diabetics also have poor circulation - therefore bruising and tearing can result from waxing.

 

Solution: Re-apply the same strip in the usual way then pull the strip off in the same direction as it was applied. Use the Azulene post wax sachet to soothe the skin and remove any remaining wax residue. Do not wash off with water.

 

The strip wasn’t warmed sufficiently. Solution: Fold strip in half and rub vigourously before reapplying

 

The following points need to be adhered to for the hair to be removed effectively:

• The hair needs to be at least 2- 4mm long before it is removed.
• The skin must be clean, dry and oil free before waxing.
• The skin must be held taut when removing the strips.
• The strip must be pulled off in the opposite direction of hair growth.
• The strip must be removed in one quick motion – not too slowly.
• The strip must not be removed upwards but must be kept parallel and close to the skin.
• The wax on the strips must be heated sufficiently, by rubbing the strips vigorously or by using a hair dryer.

 

 

 

The microwave jars are industry standard and designed to withstand micro-waves. Sometimes faulty microwave ovens which don’t have even micro-wave distribution can cause a “drilling” effect to occur. The wax may have been over heated (i.e. correct time was not adhered to).

 

The wax was applied when too hot. The wax temperature should be tested on the inside of your wrist before you begin waxing.

 

No – the wax is formulated for microwave heating only.

 

You may have applied it too thinly or have waited too long. Apply another layer of wax over the wax on your skin. The new layer of warm wax will heat up the bottom layer and make it easier to remove. Small amounts of wax can be removed using baby oil, olive oil or body lotion.

 

 

 

The wax was applied when too hot. The temperature of the wax should be tested prior to waxing, with the heat sensitive wand. If the green wand turns yellow it means that the wax is too hot to apply to the skin.

 

No – the wax is formulated for microwave heating only.

 

Film wax has special ingredients to make it easy to peel off and less brittle than other waxes. You probably waited too long for it to set. Apply another layer of film wax over the wax on your skin. The new layer of warm film wax will heat up the bottom layer and make it easier to remove. Small amounts of wax can be removed using baby oil, olive oil or body lotion.

 

 

 

No - it has been specially formulated for stovetop heating only.

 

Yes – you can use the Lavender Refill pack. Pop out the required amount and heat in the heating unit

 

 

 

Sometimes complete hair removal can look unnatural, this is especially true for face and arms. Julienne Creme Bleaches are a painless and an inexpensive way of fading unsightly hair to blend in with your natural skin colour.

 

In the case of extremely dark and stubborn hair, two applications may be necessary. If so, 24 hours must be allowed before the second application.

 

The creme remains active for 30 minutes. 

 

No, Julienne Creme Bleaches contain moisturising agents which protect, soothe and hydrate the skin.

 

It may be that the creme was not left on for long enough. If the hair is very dark, apply the mixture, wait 10 minutes then remove creme and wait for 12 hours before reapplying fresh creme. Contamination may have occurred…causing the bleach to go “flat.” Contamination is caused by water, dust or heat or from the mixture being in contact with metal. Always use the plastic mixing tray and spatula provided. Keep the jars or tubes tightly closed when not in use and store away from sunlight in a cool place.

 

A slightly prickly sensation is normal. The hair can be bleached in two stages with a 12-hour rest period before the second application. If the skin is still too sensitive, treatment must be discontinued.

 

This very rarely happens and occurs when too much activator powder is used or when the skin is drier than usual. Darker skins are also more prone to this. No permanent damage will have occured and marks will disappear after a few days. Apply a soothing, moisturising cream to the affected area.